4 Steps to Take If You Bought a Fake Luxury Item on ebay

Ebay is one of the oldest websites where you can buy preloved goods - from medieval coins to designer handbags. Having said that, it's may strike you that the oldest doesn't mean most trusted and not all the items listed on the website are authentic.

Why does this happen? Ebay is basically a marketplace that connects buyers and sellers. Obviously enough, they can't authenticate each and every item listed on the website. They don't even make that promise.

You received the item and you feel or know that it's fake. Can you still have your money back? Yes. Just follow these 5 simple steps to take if you purchased a fake item on Ebay and within a month you'll get back your money.

1. Check that the item you received matches the item in the original listing

Why do you need to do this?

Some scammers use the following trick: they steal pictures of an authentic item and when you purchase, they send you another item looking pretty close to the one on photos.

You need to make sure which kind of issue to indicate when you file a claim on ebay. It's either 'not as described' or 'not authentic'.

  • If it's not the same item, just take pictures of this item and file a 'not as described' claim.
  • If it's exactly the item you purchased, continue reading.

 

2. Authenticate the handbag in question

Authentication is the most important step of the dispute process. A lot of people buy their first designer item on ebay and other preloved marketplaces. This experience may be quite scary provided that you are not sure what a real item looks like.

After surfing several authentication articles, you may be totally confused. Most articles on the web either offer general advice that's not applicable to specific items or are simply not true.

IMPORTANT! Make sure you order authentication that provides a certificate and ideally lists the reasons why the item is not authentic. Depending on the brand, it's usually $30-50 (if it's not Hermes).

At Bagaholic, we have three authentication options and the best one is a certificate with a detailed explanation of why the item is authentic/not authentic. This explanations include 10+ pictures. Click here to purchase.

  • If it turns to be authentic, just calm down and enjoy your new purchase :) 
  • If it's fake, continue reading.

 

3. Go to Resolution Center and report a problem with this transaction

File a claim and enclose the authentication documents.

At Bagaholic we offer 3 options of authentication. For ebay disputes we provide a certificate with the verdict as well as detailed explanation on why the item doesn't look like an authentic Louis Vuitton / Gucci item. The options are below.

 

4. Wait

Ebay will mostly side with a buyer so you don't have to worry about the outcome.

The most interesting thing though is that you may not realize that the item's fake during a lot of time. That's why authentication is required BEFORE the item is purchased.

 

Want to Authenticate Your Luxury Handbag?

If you need to authenticate a Louis Vuitton item, please order one of the three types of authentication:

Verbal Authentication $10

  • good when you need a certificate for any reason,

Certificate of Authenticity $20

  • good when you need a certificate for any reason, either to sell the bag with the peace of mind or to return a fake bag to the seller if you purchased a fake
  • includes a permanent certificate on lvbagaholic.com

Certificate of Authenticity with a thorough explanation $30

  • good when you need a certificate and you need to know why the bag is authentic/not authentic for any reason, either to sell the bag with the peace of mind or return a fake bag to the seller if you purchased a fake.
  • includes a permanent certificate on lvbagaholic.com
  • includes an explanation of why the item is fake (detailed pictures and comparisons with an authentic bag, more than 10 pics included)

PLEASE CHOOSE ONE OF THE OPTIONS BELOW

 

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